From Chaos to Cadence: Operating Rhythms for a 120-person SaaS

Abridged write-up. Specifics anonymized.

Context

Rapid growth created unclear priorities and slipping deliveries across teams.

Approach

Company OKRs with monthly re-alignment
Weekly Business Review (WBR) with lead/lag metrics
Role clarity & RACI cleanup

Outcomes

On-time delivery from 58% → 86% (2 quarters)
Predictable cadence and fewer surprises